A useful interview technique that gives a way to delve into a problem one layer at a time. (Starts with the challenges they are facing and ends up at what emotions are driving their actions) Note: There are 1 correct answers to this question.

• A.Panel interviews
• B.Phone interviews
• C.Onsite interviews
• D."Peel the Onion"

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What is the recommended process to run an interview?

• A.The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity.
• B.The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity.
• C.The team forwards the design challenge prior to the interview and at the interview asks prepared questions.
• D.The team introduces themselves and the project at the interview, builds rapport, and then asks prepared questions.

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What tools or Design Thinking techniques do you use during the scoping phase? Note: There are 2 correct Answers to this question.

• A.Customer journey map
• B.Low-fidelity prototyping
• C.Value maps
• D.The reframing technique

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What is experiment - learn - repeat ?
Note: There are 1 correct answers to this question.

• A.Onsite interviews
• B.Phone interviews
• C.Panel interviews
• D.Implementation

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Working with sticky notes is a key activity in many Design Thinking workshops. What rules would you set when using sticky notes?
Note: There are 3 correct answers to this question.

• A.Keep workshop results unstructuredto foster creativity.
• B.Agree within the team on a color code.
• C.Aim for one thought per sticky note.
• D.Use one defined color per exercise.
• E.Go for bold statements and be visual.

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