The CEO of IDEO credits one key phrase for sparking the design thinking process:
"_______________________________"
Note: There are 1 correct answers tothis question.

• A."How part phrase?"
• B."How part Ceo?"
• C."How" part presumes?"
• D."How Might We?

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What are key Design Thinking use cases from a business/ IT perspective? Note: There are 2 correct Answers to this question.

• A.Incident management
• B.Solution mapping
• C.Services and products
• D.IT applications and solutions

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An insight is NOT just reporting what you heard in the conversation, but insteadis a
______________________that identifies a customer need and explains why.
Note: There are 1 correct answers to this question.

• A.Confidence
• B.Statement
• C.Expertise

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What is inspiration (Emphasize), Ideation (Create), Implementation (test)?
Note: There are 1correct answers to this question.

• A.Lego-based prototyping
• B.Funky prototyping
• C.Iterate ideation phase
• D.3 design thinking processes ideas

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