IDEOlooks on the design-thinking process as a system of____________________, rather than a linear, predictive approach where organizations determine the goals they need to achieve and look for the resources to enable them to reach their goals.
Note: There are 1 correct answers to this question.

• A.Inspiration (Empathize)
• B.Overlapping phases
• C.Ideation (Create)
• D.Implementation (Test)

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What do you define during the scoping phase? Note: There are 3 correct Answers to this question.

• A."How might we" questions for personas
• B.The team setup
• C.The project plan
• D.The design challenge
• E.User types

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Which of the following are activities during the 360° research phase? Note: There are 2 correct Answers to this question.

• A.Point-of-view research
• B.Adjacent research
• C.Analogous research
• D.Business plan research

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By which process, empathize with your target userand stay focused by summarizing common user characteristics, needs and pain points into a single persona?
Note: There are 1 correct answers to this question.

• A.Test your sketches with users
• B.Interview your users
• C.Sketch a prototype
• D.Create a persona

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What is the recommended practice when running an interview for empathy? Note: There are 2 correct Answers to this question.

• A.Avoid silence.
• B.Ask binary questions.
• C.Ask neutral questions.
• D.Encourage stories.

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