You are setting up the connection between SAP Jam and SAP Cloud for Customer. Where do you enable this integration?
Please choose the correct answer.
Response:

• A.In General Settings under the Administrator work center
• B.In Service and Social General Settings under the Administrator work center
• C.In Fine-Tuning under the Business Configuration work center
• D.In Integration under the Business Configuration work center

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You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
There are 2 correct answers to this question.
Response:

• A.Build a workflow rule
• B.Create social media channels
• C.Set up notification of delegates
• D.Configure e-mail channels

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Which of the following actions can you perform using the administrator adaptation function?
Please choose the correct answer.
Response:

• A.Validate values for an extension field based on another field.
• B.Create a code list resctriction for standard and extension fields.
• C.Create an extension field and define its properties.
• D.Enter default extension field values based on business logic.

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How do you restrict the completion of the main ticket when the related sub-tickets are still open?
Please choose the correct answer.
Response:

• A.By creating a workflow rule
• B.By enabling scoping option
• C.By defining a code list restriction
• D.By activating fine-tuning activities

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How does the integration of SAP Ham with SAP C4C benefit service agents?
There are 2 correct answers to this question.
Response:

• A.They can create a ticket directly from SAP Jam
• B.They can attach Knowledge base articles to tickets
• C.They can view Knowledge base group updates in the Feed pane
• D.They can edit Knowledge base articles in the agent workspace

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