You want to define automatic field update based on the ABC classification of an account. What are the follow-up steps required to set up the workflow?
There are 2 correct answers to this question.
Response:

• A.Select an action
• B.Define a placeholder
• C.Choose a rule type
• D.Add a condition group

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What can you use to ide a single value of a multiple value field?
Please choose the correct answer.
Response:

• A.Personalization
• B.Access rights
• C.Code list restrictions
• D.Key user tool (KUT)

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How do you prepare a ticket distribution rule in SAP Cloud Service?
Please choose the correct answer.
Response:

• A.Create an assignment release run
• B.Maintain an activity plan
• C.Set up Live Activity configuration
• D.Define a routing rule

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How can you allocate the remaining time from demands which do NOT fit into the same day?
There are 2 correct answers to this question.
Response:

• A.Assign to the same team
• B.Assign to a different resource
• C.Assign to a different team
• D.Assign to the same resource

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Which of the following are functional capabilities of SAP Service Cloud?
There are 3 correct answers to this question.
Response:

• A.Out-of-the-box reports for response times and handling times
• B.Solution search with integration to a knowledge base
• C.Automatic routing of tickets to agents based on availability
• D.Integration with SAP Commerce for spare parts purchasing
• E.Support for social collaboration across multiple channels

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