Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer?
Please choose the correct answer.
Response:

• A.Service and Repair
• B.Communication for Customer Care
• C.Service Request Management
• D.Business Performance Management

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Which business objects can you add to a maintenance item in a time-based maintenance plan?
There are 3 correct answers to this question.
Response:

• A.Installed base
• B.Functional location
• C.Contract
• D.Spare part
• E.Registered product

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In what facet can you maintain counter readings?
Please choose the correct answer.
Response:

• A.Items
• B.Maintenance Plan
• C.Measurements
• D.Contracts

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Which field identifies a ticket as relevant for a field service scenario?
Please choose the correct answer.
Response:

• A.Coverage Indicator
• B.Service Organization
• C.Requires Work
• D.Processing Type

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Which item types can you use in installed bases?
There are 3 correct answers to this question.
Response:

• A.Product
• B.Warranty
• C.Object
• D.Registered product
• E.Text

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