Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.

• A.FSM
• B.Activity Planner
• C.MRS
• D.Time recording
• E.Manual Routing

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Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

• A.Service category
• B.Service level of incoming tickets
• C.Ticket due date
• D.Status

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What is one consequence of scoping the installed base option?

• A.The number of available standard reports is reduced.
• B.The Measurements feature is activated.
• C.Warranty management is available in service tickets.
• D.The Registered Product scoping option will be selected automatically.

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Which feature is used to limit values in a drop-down list?

• A.Adaptation
• B.Code list restriction
• C.Extension fields
• D.Personalization

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What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

• A.Choose the correct SAP Jam group in the knowledge base configuration settings.
• B.Integrate with MindTouch.
• C.Configure the relevant question in scoping.
• D.Create knowledge base articles in SAP Service Cloud.

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