Which milestone can you use for service levels?

• A.Created-on date
• B.Initial review date
• C.Warranty validity
• D.Status

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Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

• A.Registered product
• B.Maintenance plan
• C.Warranty
• D.Product

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What steps must an administrator perform to enable the phone channel in the Agent Desktop? Note: There are 2 correct answers to this question.

• A.Obtain API token credentials from the CTI provider.
• B.Add the phone channel to the live interaction widget.
• C.Add a mashup service in the Agent Desktop.
• D.Integrate with a third-party CTI provider.

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Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

• A.Status
• B.Subject
• C.Installed base
• D.Case type

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You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

• A.In the case
• B.In Agent Desktop
• C.In the interaction log
• D.In the case worklist

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