You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

• A.Make sure that each organizational unit can have only one function at a time.
• B.Assign an employee to several organizational units.
• C.Use the Reporting Line function for selection.
• D.Make sure an organizational node can only be set up with a replication process from the back end.

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Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

• A.Contact
• B.Responsible employee
• C.Team
• D.Account hierarchy

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Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Outbound calls
• B.Microsoft Office 365 license
• C.Cases
• D.Email integration

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What basic steps are required to create the warranties as described?

• A.Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.
• B.Create a Registered Product for an organization. Maintain the Warranty field and then save.
• C.Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.
• D.Warranties are automatically generated when a Registered Product is created.

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What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

• A.Action
• B.Business flow
• C.Mashup
• D.Custom entity

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