What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Service level determination
• B.To control validity of the service catalog
• C.Case responsibility determination
• D.Business role assignment
• E.A filter option for the case summary

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Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A.Validation rules
• B.Restriction rules
• C.Business roles
• D.Autoflow

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Which of the following actions can be performed in relation to registered products? Note: There are 2 correct answers to this question.

• A.Define an expiration date
• B.Maintain a bill of materials
• C.Assign a technician
• D.Establish a hierarchy

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You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

• A.Access rights for cases are limited to read access.
• B.Access rights are directly assigned to the business user.
• C.The employee is not assigned to the correct business role.
• D.Access to the Case app is NOT enabled for the business user.

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What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Create a case of case type Incident.
• B.Create an incident in the Built-In Support.
• C.Send an email to SAP Cloud Support.
• D.Create a Support Case in SAP for Me.

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