Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

• A.Utilize a flow to identify the correct queue and assign the case.
• B.Configure Email-to-Case so emails are delivered to the correct queue
• C.Use a custom email services to set the owner of the case upon creation.
• D.Create an Escalation Rules to send cases to the correct queue.

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AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new opportunity. What happens when the sales Rep submits the request for approval?

• A.Request will be sent to Sales director and VP of Global Sales for Approval
• B.Request will be sent to VP of Global Sales for approval
• C.Discount will be automatically approved
• D.Request will be sent to the Sales director for approval

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Which of the following are true about List Views?

• A.Export List View data to Excel
• B.All of the above
• C.Print list views.
• D.Specify which groups of users have access to the list view.
• E.Save list views for future use.
• F.Follow records and view related Chatter posts.

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The number of formulas in a Custom summary formula is limited to:

• A.5000
• B.3900
• C.4000
• D.3000

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DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

• A.Web-to-Case
• B.Case Escalation
• C.Case Queues
• D.Email-to-Case

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