Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers

• A.Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
• B.Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
• C.Industry-specific templates as well as Lightning Bolt solutions are available today.
• D.Industry-specific templates are available today but not Lightning Bolt solutions.

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Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

• A.Extend the Standard Role Hierarchy setting departments as child accounts.
• B.Enable the External Account Hierarchy setting departments as child accounts.
• C.Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
• D.Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to

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Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

• A.Provide Super User Access to Partner Sales Reps
• B.Enable the Partner Sales Manager as Super Admin
• C.Create a criteria-based Sharing Rule
• D.Set the number of partner roles to two

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AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

• A.Open its Slack implementation to all customers
• B.Create a site with the Marketing Microsite template
• C.Create a site with the Customer Service template
• D.Give access to its internal orgs using Chatter groups

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Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
* Ability to support the addition of 50 new partners every month.
* Ability to pass leads to the partners.
* Continue to have access to the leads after transfer to a partner.
* Access to the Opportunity when the partner converts the lead.
* Leads should be visible to only the partner who is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

• A.Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users.
• B.Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
• C.Allow partner users to manually share the Leads and Opportunities with internal users.
• D.Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.

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