Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

• A.Configure Live Agent in the Salesforce org
• B.Set up Live Agent in Community Management
• C.Add a custom Live Agent Lightning component
• D.Enable Live Agent in Community Settings

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Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

• A.Channel Menu
• B.Chat
• C.Service Console
• D.Service Your Way

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Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:

• A.Enable super user access in Community Settings
• B.Enable super user access in Community Management
• C.Enable super user access to contacts for users assigned to the Account sales rep role
• D.Enable super user access to contacts for assigned users to the Account manager role

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How can records owned by Customer Community users be shared with internal users?

• A.Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
• B.Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
• C.Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
• D.Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

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A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

• A.Drag and drop the Reputation Leaderboard component onto the home page
• B.Enable Chatter for the Customer Service Napili Community
• C.Add a generic component and name it Leaderboard
• D.Create a custom Lightning component and add it to the home page

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