The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
What are two ways the administrator can get this Information?
Choose 2 answers

• A.Create a new view In Identity Verification History, specifying Method.
• B.Open the Login Access Policies In Setup which shows how many users are using MFA.
• C.Run a session setting report, specifying login methods by user.
• D.Export Login History and filter based off of Authentication Method Reference,

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Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.
What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value.
Choose 2 answers

• A.Set up a list view for the list of questions.
• B.Make the field Read Only on the page layout.
• C.Set up a restriction rule on the field.
• D.Use a screen flow to ask the question.

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What can an administrator do to enable customer-submitted service requests? Choose two answers.* (1 Point)

• A.Enable the service cloud console on the company website
• B.Enable live agent on the company website
• C.Enable case feed on the company website
• D.Enable chatter answers

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The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

• A.Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED (NextStep)))
• B.Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT ( ISCHANGED(NextStep)))
• C.Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED (NextStep))
• D.Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))

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V identify features from the list below that are included in Live Agent. (Select 3)

• A.Block visitors by username
• B.Pre-Chat Forms and Post-Chat pages
• C.Block visitors by IP Address
• D.Share the customer's screen
• E.Enable agents to include standard responses without having to type each time

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