An administrator at Universal Container needs an automated way to delete records based on
field values.
What automated solution should the administrator use?

• A.Flow Builder
• B.Process Builder
• C.Automation Studio
• D.Workflow

Comment: *

Name: *

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The number of business hours that can be set for the organization to operate:

• A.20
• B.Unlimited
• C.30
• D.10

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Name: *

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The Administrator at Cloud Kicks need to automatically route support cases, regardless of
how they are created, to a queue based on case priority.
What tool should the administrator use?

• A.Auto-Response Rules
• B.Email-to-Case
• C.Web-to-case
• D.Assignment Rules

Comment: *

Name: *

Email: *

Verification: *

Which are true about Email to Salesforce Enhancements after Spring 11 release?

• A.You can now choose whether you'd like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you'd like us to first try to automatically assign them.
• B.Is now available in all editions except contact manager and group.
• C.You can now choose whether you'd like emails we couldn't automatically assign to be sent to My Unresolved Items.
• D.These enhancements will automatically apply without the need for setup.

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Name: *

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The Account owner, Opportunity Owners and case owners:

• A.Can be different Users
• B.Has to be from the Same Profile
• C.Has to be from the same Role
• D.Has to be the same user

Comment: *

Name: *

Email: *

Verification: *