The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?
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