A Workflow Alert can be tracked in Activity History

• A.True
• B.False

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You can create the following Email Template Formats: Choose 4

• A.Custom HTML
• B.Visual Force
• C.Text
• D.HTML with Letterhead
• E.XML Templates

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What can an agent do when resolving a case? Choose 2 answers

• A.Email articles to a customer
• B.Create an article upon closing a case
• C.Attach only one article to a case
• D.Assign data categories to a case

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A custom lead field can be mapped to:

• A.Two contact fields
• B.One case comment
• C.One solution field
• D.One account field

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Which is a feature of combination charts? Choose 2 answers

• A.Add a second axis range to a chart
• B.Display data from multiple reports in a chart
• C.Add a third axis range to the chart
• D.Display more than one summary value in chart

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