A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.
What should an administrator do to troubleshoot this issue?

• A.Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
• B.Run a report of all opportunities to identify other possible duplicates.
• C.Change the user's profile to System Administrator so they have full permissions to delete object records.
• D.Check the user profile permissions on the Opportunity object to see if they have permission to delete.

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Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

• A.Manage Entitlements
• B.Customize Entitlements
• C.Customize Application
• D.Manage Milestones

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What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select 4

• A.Forecast Range
• B.Forecast Categories
• C.Data Source
• D.Opportunity list column
• E.Quotas

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A user is getting an error when attempting to merge two accounts. The administrator checks the
profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?

• A.The Account matching rules are not set.
• B.The user is assigned to the wrong territory.
• C.The Delete permission is missing on the user for Accounts.
• D.Only administrators have permission to merge records.

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What Publisher Action cannot be Global?

• A.Update
• B.Custom
• C.Create
• D.Log a Call

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