What can you do with Chat in Live Agent ? Choose 3

• A.Transfer a session to another agent
• B.Use chatlets to view information about chatters
• C.Include information from an article in a chat response
• D.Chat with multiple users in one window
• E.Escalate Case to Manager

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Which value rolls up for both customizable and collaborative forecasting? * (1 Point)

• A.Amount
• B.Expected revenue
• C.Opportunity amount
• D.Quota

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What should an administrator consider when setting up Salesforce CRM Content? Choose 2 answers

• A.The content type determines which fields appear on the Content Detail page layout
• B.The library type permission determines the size of file that can be contributed to content
• C.A validation rule can ensure a description is required for all contributed content
• D.An approval process can ensure that all product related content is reviewed

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Sales manager wants to edit opportunity but is unable to do because he dont have Edit permission for Opportunity Object. so what does he needs to do to troubleshoot this ?

• A.Include in Team Selling
• B.Change owd to read / write
• C.Create a permission set to allow edit
• D.Grant access in the hierarchy in OWD

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Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?

• A.prevGroupVal
• B.priorval custom field + modifier
• C.Parentgroupval
• D.preVal

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