Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer? * (1 Point)

• A.Decision
• B.Assignment
• C.Screen
• D.Step

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The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day. Which type of report should be used in the dashboard component?

• A.Custom summary report where unit equals business hours
• B.Report based on custom report type using cases and business hours
• C.Report based on a reporting snapshot that runs daily at 5:00 p.m.
• D.Standard case life cycle report where unit equals business hours

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The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.
What sharing mechanism should be used?

• A.organization wide Defaults
• B.Role Hierarchy
• C.Manual Sharing
• D.Sharing Settings

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Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.
What should the administrator implement to help ensure consistent formatting?

• A.Edit the standard field length to five characters.
• B.Add a quick create function for the sales reps to use.
• C.Create a REGEX function to use in a validation rule on the field.
• D.Add a help text instructing the sales rep on how to enter this field.

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An administrator must select milestones from an existing list of available milestones.

• A.False
• B.True

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