A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

• A.Assign a bug to the development team.
• B.Assign the test case to another tester.
• C.Attempt to reproduce the issue.

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Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

• A.Brainstorming and prototyping
• B.Observation and interviewing
• C.focus groups and workshops

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What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

• A.Create a data dictionary, write end user documentation, and review test scripts.
• B.Gather business requirements;, create process maps, and write user stories.
• C.Complete testing, build training materials, and elicit requirements for the next iteration.

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Which permission is required to create, delete, refresh or activate a Sandbox?

• A.Sandbox Editor
• B.Environment Manager
• C.System Administrator
• D.Manage Sandbox

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Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

• A.Ask the development team to build a custom solution based on the idea.
• B.Ask the support manager to wait until the idea is released.
• C.Ask the Salesforce Account Executive to release the idea early.

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