Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

• A.Recombined clear owners up for the platform and identity executive sponsors.
• B.Assign a team to start building a prototype of product functionality.
• C.Document user requirement from each department during discovery sessions.

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Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009

• A.US-4008 and US-4009
• B.US-4007 and US-4009
• C.US-4009 and US-4010

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A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

• A.Value Stream Map
• B.Detailed Process Map
• C.Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

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The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?

• A.Sprint retrospective
• B.Iterative development
• C.Definition of done

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The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

• A.Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
• B.Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
• C.Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

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