The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?

• A.Create a scratch org and give the development team access to it.
• B.Create a partial sandbox and give the VP of sales access to it.
• C.Create a full copy sandbox and give power users access to it

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Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

• A.Change request logs
• B.Entity Relationship Diagram (ERD)
• C.System requirements specification

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The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

• A.Associate each set of metadata -changes to the corresponding user story.
• B.Provide detailed test cases to validate the functional requirements
• C.Involve the stakeholders in the business requirements gathering sessions.

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The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

• A.I want <xyz>, so that <xyz>, for a <xyz>
• B.I want <xyz>, as a <xyz>, so that <xyz>
• C.As a <xyz>, I want <xyz>, so that <xyz>

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Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

• A.The customer should be responsible.
• B.The customer should be informed.
• C.The customer should be consulted.

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