Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

• A.Recombined clear owners up for the platform and identity executive sponsors.
• B.Assign a team to start building a prototype of product functionality.
• C.Document user requirement from each department during discovery sessions.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

• A.The Candidate Status field can be updated.
• B.The acceptance criteria has been approved.
• C.The Candidate object has Edit access.

Comment: *

Name: *

Email: *

Verification: *

Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

• A.Lightning Platform
• B.Salesforce License
• C.SSO License
• D.Identity Only

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each others changes.
What should JC use to prevent this from happening in the future?

• A.Version control system
• B.Code review sessions
• C.Change set deployments

Comment: *

Name: *

Email: *

Verification: *

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

• A.It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
• B.It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
• C.It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.

Comment: *

Name: *

Email: *

Verification: *