One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

• A.As a customer, I want sales clerks to have access to item availability to help them find items.
• B.As a sales clerk, I want to see item availability and locations to help customers find items.
• C.As a general manager, I want sales clerks to have tablets so they can help customers find items.

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As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

• A.It defines technical specifications early in the process.
• B.It helps testers determine the most efficient way to validate solutions.
• C.It saves time when prioritizing and implementing functionality.

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Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?

• A.Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
• B.Discuss and document specific pain points in existing processes to inform future project requirements.
• C.Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.

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Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?

• A.The "who" of the user story is well-defined.
• B.The "why'' of the user story is focused on user needs.
• C.The ''what'' of the acceptance criteria is negotiable.

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Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

• A.Make the page layout change directly in UAT so the client can begin testing.
• B.Ask the project manager to reschedule UAT until after the defect is resolved
• C.Log a defect for the page layout change and discuss it with the DevOps team.

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