Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".

• A.Role
• B.Username
• C.User License
• D.Profile

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From where can an Admin unlock a user?

• A.Users > Select user > Unlock
• B.Setup > Object Manager > Users > Select User > Unlock
• C.Users > Logins > Unlock Users
• D.Setup > Locked Users > Unlock

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Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?

• A.Change management
• B.Use case
• C.Gap analysis

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The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?

• A.Business analysis plan
• B.Scope statement specification
• C.Functional requirements specification

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Up to how many Profiles can a User have?

• A.Up to 3
• B.The Administrator can have up to 3, normal users only 1.
• C.As many as required.
• D.Only 1

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