Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

• A.It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
• B.It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
• C.It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

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Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

• A.Add the change request to the backlog to be prioritized for the next sprint.
• B.De-prioritize some user stones and add the change request to the current sprint.
• C.Begin working on the change request as soon as the team has capacity.

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Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?

• A.Review future state distribution processes for CK.
• B.Explore how retailers similar to CK handle distribution.
• C.Shadow an operations team member at the CK distribution facility.

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A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

• A.Change the user story to the sales manager persona.
• B.Replace the specific feature with a goal.
• C.Add a quantifiable reason why the feature is needed.

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Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

• A.Review the approval history.
• B.Review the change sets history
• C.Review the version control history.

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