Which users will be able to reset a Single Sign-On user Password?

• A.The SSO Manager
• B.Admin and Users with the right permission sets.
• C.Users above the SSO user in the role hierarchy.
• D.Only the Admin

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Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."

• A.Yes
• B.No

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A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

• A.Capture decision steps and different outcomes.
  Illustrate which fields are integrated with an external system.
• B.Set limits to the scope that will be documented.

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The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

• A.Schedule deployment.
• B.Gather business requirements.
• C.Identify power users.

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Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

• A.Proceed with the workshop as scheduled with the stakeholders who are available.
• B.Hold a one-on-one diagram session with each stakeholder before the workshop.
• C.Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

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