The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

• A.Business analysis plan
• B.Release plan
• C.User Acceptance Test plan

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

• A.Be vulnerable and own their mistake.
• B.Promise to work harder to avoid other mistakes.
• C.Ask their supervisor for help immediately.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

• A.Where
• B.Why
• C.Assumption

Comment: *

Name: *

Email: *

Verification: *

Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

• A.User stories provide specific details about a product early in the development lifecycle.
• B.User stones decrease the need for collaboration within a product team throughout the project.
• C.User stones translate requirements in a way that shows a product's value to the end user.

Comment: *

Name: *

Email: *

Verification: *

Which method should a business analyst use to show current state business flows in Salesforce?

• A.Storyboarding
• B.Universal Process Notation
• C.Entity Relationship Diagramming

Comment: *

Name: *

Email: *

Verification: *