The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

• A.BA, business users, key stakeholders
• B.BA, project manager, key stakeholders
• C.Business users, project manager, key stakeholders

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Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

• A.Accessible by members of the account team.
• B.The sales manager can make the template user-friendly.
• C.Make the template user-friendly and accessible only by members of the account team.

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Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

• A.Work is generally project-based and can be broken into smaller pieces.
• B.Work is predictable but sometimes lacks sufficient planning.
• C.Work includes platform support requiring immediate outage handling.

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Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?

• A.Estimated cost
• B.Timelines
• C.Process maps

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The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

• A.Set up users for training.
• B.Create user training materials.
• C.Conduct user training.

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