The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?

• A.Create a scratch org and give the development team access to it.
• B.Create a partial sandbox and give the VP of sales access to it.
• C.Create a full copy sandbox and give power users access to it

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A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

• A.Very detailed-It should be prescriptive for new users following an unfamiliar process.
• B.Simple-A high-level overview of the process is sufficient to show a new user experience.
• C.Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.

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A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

• A.Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
• B.Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
• C.Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

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Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?

• A.Elicit requirements, build automation, and deploy a solution,
• B.Architect a solution, configure a sandbox, and build a proof of concept.
• C.Elicit requirements, create flows and process diagrams, and understand business analytics.

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The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

• A.Scope, resource, and documentation impact
• B.Team, budget, and timeline impact
• C.Technical, operational, and regulatory impact

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