Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

• A.Assign a high efficiency score.
• B.Include a Match Fields work rule.
• C.Link rules to Relevance Groups.
• D.Check 'Keep These Appointments Scheduled'.

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Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

• A.Skill Requirements, Work Types, Case Process, Milestones
• B.Case process, Work Types, Entitlements, and Milestones
• C.Work Types, Skill Requirements, Entitlements, and Milestones
• D.Work Types, Skill Routing, Skill Requirements, Operating Hours

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Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

• A.Work type can be configured to include required products on the work order and work order line item
• B.Required product must be added to both work order and all work order line items
• C.Quantity and unit of measure are required when adding a required product
• D.Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

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Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

• A.An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
• B.A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
• C.A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
• D.A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

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Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

• A.Use work types with required skills.
• B.Assign the appropriate skills to resources.
• C.Create multiple work order line items per service.
• D.Select the relevant work types for each resource.

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