A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

• A.Assign a new user territory and add each of the assigned service resources.
• B.Add the resources assigned to the Service Territory's Member related list.
• C.Create a new user territory associated with the Service Territory and dispatcher.
• D.Configure and run the User Territory Sharing Job in Field Service Settings.

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Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

• A.Increase training to Field Service Technicians
• B.Publish pre-release documentation on the Customer Community.
• C.Increase training to Sales Representatives.
• D.Publish training documentation in a closed chatter group.

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A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

• A.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
• B.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
• C.Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
• D.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."

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When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

• A.Add the Resource as a Required Resource on the Contact.
• B.Add the Resource as a Preferred Resource on the Asset.
• C.Add the Resource as a Preferred Resource on the Work Order.
• D.Add the Resource as a Required Resource on the Account.

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which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers

• A.Gantt Map
• B.Gantz
• C.Appointment List
• D.Color Palettes

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