universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

• A.The time slots for appointment booking
• B.When service resources are available for work
• C.The maintenance plan for account
• D.The due date of the service appointment

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A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

• A.Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
• B.Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
• C.Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
• D.Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

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Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

• A.Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
• B.Work Order Line Items require a Service Appointment for a field technician to perform the work.
• C.Work Order Line Items require a Case for the field technician to perform the work.
• D.All Work Order Line items inherit the required Skills for the associated Asset.

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Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

• A.Use Lookup Fields.
• B.Create CSS in the Dispatcher's Console.
• C.Configure Field Sets on the Service Appointment.
• D.Add Fields on the Page Layout.

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Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

• A.Create a Capacity-based Resource with 100 hours capacity a week.
• B.Create 100 Service Appointments with Contractors as Required Resources.
• C.Create 5 Resources with 20 hours available a week.
• D.Create a Resource with 20 hours available a day.

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