Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

• A.Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
• B.Include the Resource Availability Work Rule in the Scheduling Policy.
• C.Mark the Service Territory's Resources as Required on the Service Appointments.
• D.Include the Match Territory Work Rule in the Scheduling Policy.

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Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

• A.Only the Primary Assets related list on the Work Order object
• B.Only the Primary Assets related list on the Asset object
• C.Both the Primary Assets and Related Assets related lists on the Asset object
• D.Both the Primary Assets and Related Assets related lists on the Work Order object

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A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

• A.Travel speed unit, actual travel time
• B.Street level routing, Default travel speed
• C.Estimated travel time, minimize travel
• D.Minimum grade, default operating hour

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Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

• A.Create Work Order Line Items with Products.
• B.Create Account-wide Discounts.
• C.AppCreate Products and Price Book Entries.
• D.Apply Promotion to the Work Order.
• E.Apply Price Book to the Work Order.

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When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

• A.When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
• B.When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
• C.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
• D.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

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