Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

• A.A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
• B.An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
• C.A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
• D.A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

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Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers

• A.Most service appointments have the same priority.
• B.The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
• C.The scheduling policy is producing too many candidates that qualify for each Service Appointment.
• D.The Scheduling Policy Used field is blank.

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universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

• A.Custom gantt filter
• B.Custom report in a private report folder
• C.Custom list view
• D.Custom lightning component

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One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

• A.Remove the Technician as a Preferred Resource.
• B.Create an Excluded Resource for the Account.
• C.Assign the Technician to a new Service Territory.
• D.Create a new Work Order Validation Rule.

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A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

• A.The Product Request Line Item associated with the Product
• B.The Product Item Transactions Related List on the Product Item
• C.The Work Order Line Item associated with the completed Work Order
• D.The Products Consumed section on the Work Order

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