Free Access to Salesforce.FSL-201.v2023-10-21.q177 with Valid Practice Test (Page 33)

Question 156

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A.Leverage the Match Skills Work Rule when scheduling appointments.
B.a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
C.Leverage the Match Skills Scheduling Policy when scheduling appointments.
D.Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

Question 157

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A.Define a Visualforce page that creates a new Service Appointment record.
B.Define a Quick Action that creates a new Work Order record.
C.Define a Quick Action that creates a new Service Appointment record.
D.Define a Visualforce page that creates a new Work Order record.

Question 158

Northern Trail Outfitters (NTO) wants to create a relevant audience from a data extension for a daily send campaign. The audience will change from day-to-day. These emails contain a View As Web Page link and NTO wants to ensure this will not be broken when the audience is refreshed dally.
What configuration can meet this criteria7

A.Use SQL Query to filter the audience into a new data extension that is upserted every day.
B.Use exclusion lists for the send - excluding those that already were sent the email.
C.Use a SQL Query to filter the audience into a new data extension that is overwritten each day.
D.Use AMPscript inside the email to pull information from a send logging data extension to determine which content displays based on message context.

Question 159

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A.Actual Start, Actual End
B.Arrival Window Start, Arrival Window End
C.Scheduled Start, Scheduled End
D.Earliest Start Permitted, Due Date

Correct Answer: D

Earliest Start Permitted is a field on the Service Appointment object that defines the earliest date and time that a service appointment can start[222]. Due Date is a field on the Service Appointment object that defines the latest date and time that a service appointment must be completed by[223]. Using Earliest Start Permitted and Due Date fields on Service Appointments would help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers by setting the boundaries for when a service appointment can start and finish according to the SLA terms[224]. Actual Start and Actual End are fields on the Service Appointment object that capture the actual date and time that a service appointment started and ended[225]. Using Actual Start and Actual End fields on Service Appointments would not help ensure that they are completed within the agreed upon SLA with Universal Containers' customers because they are recorded after the service appointment is performed and do not enforce any SLA terms. Arrival Window Start and Arrival Window End are fields on the Service Appointment object that define the expected date and time range that a resource will arrive at a service appointment[226]. Using Arrival Window Start and Arrival Window End fields on Service Appointments would not help ensure that they are completed within the agreed upon SLA with Universal Containers' customers because they only indicate when a resource will arrive and do not enforce any SLA terms. Scheduled Start and Scheduled End are fields on the Service Appointment object that define the planned date and time range that a service appointment will take place[227]. Using Scheduled Start and Scheduled End fields on Service Appointments would not help ensure that they are completed within the agreed upon SLA with Universal Containers' customers because they only indicate when a service appointment is scheduled and do not enforce any SLA terms. Reference: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment.htm https://help.salesforce.com/s/articleView?id=sf.fs_sla_overview.htm&type=5

Question 160

Northern Trail Outfitters wants to connect relational data Into their Journey without overloading the entry data.
How should they connect the data?

A.Contact Configuration
B.Entry Source Data Extension
C.Data Designer
D.Data Relationships

Question 156

Question 157

Question 158

Question 159

Question 160

Download PDF File