Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

• A.Enable Drip-feed to dispatch the next appointments.
• B.Shuffle daily work manually via the Gantt.
• C.Leverage Resource Schedule Optimization.
• D.Configure the Auto Dispatch scheduled job.

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A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

• A.Capture signature, update record, sync device, deliver Service Report.
• B.Deliver Service Report, capture signature, update records, sync device.
• C.Capture signature, sync device, update record, deliver Service Report.
• D.Deliver Service Report, update record, sync device, capture signature.

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Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

• A.Set the Service Appointment to Dispatch in Field Service Settings.
• B.Enable Drip Feed Dispatching in Field Service Settings.
• C.Set the Number of Services to Drip Feed on the Service Territory.
• D.Enable Sharing of Dispatched Service Appointments.

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When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

• A.Create a Flow that adds two Signature Blocks when the Service Report is generated,
• B.Create two Service Reports and add one Signature Block to each Report.
• C.Create relevant Signature Types and add Signature Blocks to the Service Report Template.
  c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

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AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

• A.Create a custom number field to capture the tier number on the service resource.
• B.Create a queue for each tier group within each territory on the Service Appointment object.
• C.Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
• D.Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

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