Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

• A.Post to the Service Appointment Chatter feed.
• B.Change the Status field on the Service Appointment.
• C.Adjust the Scheduled End field on the ServiceAppointment.
• D.Update the In Jeopardy field on the Service Appointment.

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The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?

• A.Owner of service appointment and member of user territory
• B.Owner of service appointment and member of service territory
• C.Assigned resources, owners of service appointment and member of service territory
• D.Assigned resources, owner of service appointment and member of user territory

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Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

• A.Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
• B.Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
• C.Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
• D.Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

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Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

• A.Use Work Orders and define a hierarchy.
• B.Use Products and Product Families.
• C.Use Assets and define a hierarchy.
• D.Use Orders and Order Products.

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Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

• A.Utilize a custom Price Book specific to each country.
• B.Utilize the standard Price Book with pricing rules applied.
• C.Utilize a custom Price Book with pricing rules applied.
• D.Utilize a standard Price Book specific to each country.

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