LenoxSoft dispatches service technicians to customer locations when their hardware is malfunctioning. After a service call, a customer service satisfaction rating is recorded and stored on the Case object in Salesforce. The LenoxSoft marketing team would like to use a high (>8) rating to classify a prospect as "Satisfied." Satisfied customers need to be automatically added to a specific engagement program for future up-selling.
What process would accomplish this in Pardot?

• A.Lookup field to copy the satisfaction rating from cases to contacts and map that field to Pardot prospects > Dynamic list where prospects match when the prospect has a satisfaction rating over 8 > Use the dynamic list as the recipient list on an engagement program
• B.Pardot custom object mapped to the Case object > Dynamic list where prospects match when the Case prospect custom object has a satisfaction rating over 8 > Use the dynamic list as the recipient list on an engagement program
• C.Pardot custom object mapped to the Case object > Static list and add all prospects whose Case prospect custom object has a satisfaction rating over 8 > Use the static list as the recipient list on an engagement program
• D.Workflow to copy the satisfaction rating from cases to contacts and map that field to Pardot prospects > Static list and add prospects who have a satisfaction rating over 8 > Use the static list as the recipient list on an engagement program

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A marketing user wants an automated way to notify the assigned user whenever a prospect submits a specific form. However, this form has been active for six months so they want to make sure notifications will only go out for prospects that submit the form moving forward.
What should be created to notify the assigned user?

• A.Segmentation rule based on the form submission
• B.Automation rule based on the form submission
• C.Dynamic list based on the form submission
• D.Completion action on the form submission

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What is true about grading? [Choose two answers]

• A.You cannot change the default profile criteria
• B.All prospects start with a grade of D.
• C.A prospect can be associated to multiple profiles.
• D.Matching or unmatching a criteria will result in an increase or decrease of the grade by 1/3 ,2/3 or 3/3 of a grade.

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When warming a dedicated IP, what would support good delivery rates with initial email sends and build the IP's sending reputation?

• A.Segment internal employees with high scores for initial email sends.
• B.Segment the best and most active contacts for initial email sends.
• C.Segment cold prospects with a low score to reengage for initial email sends.
• D.Segment prospects with free email service providers for initial email sends.

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LenoxSoft has two business units (BUs): one that operates in France and another that operates in the United States. Salesforce users speak the language that aligns to their BU, and have Salesforce user profiles specific to their respective BU (ex. "France Marketer").
What steps should the Pardot administrator take to align the Pardot user interface with the Salesforce user interface?

• A.Create Pardot users through Salesforce User Sync in each BU and allow the user's language to be inherited from Salesforce.
• B.Create Pardot users by importing them into Pardot with their language preferences included in the CSV import file.
• C.Create Pardot users manually and set each user's language preference based on the BU and language they speak.
• D.Create Pardot users manually and allow each user's language to be inherited from the BU's language preference in Account Settings.

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