A junior sales representative is trying to develop relationships with customers in an industry that is changing rapidly. In addition, the number of channels to engage with customers has increased.
How can the sales rep identify the most effective way to communicate with new and existing customers?

• A.Continue using methods that have worked inthe past.
• B.Collaborate with internal departments.
• C.Follow standard sales scripts.

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After verbally agreeing to the price and receiving a formal agreement, the customer informs the sales representative they are delaying the signature due to concerns about a liability risk.
Which customer role should the sales rep meet with to address the concerns?

• A.Legal
• B.Operations
• C.Finance

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A sales representative qualifies a prospect before moving to the next stage of the sales process.
What key factors should a sales rep consider when assessing the probability of winning the business?

• A.Socialmedia presence, website design, and customer reviews
• B.Location, number of employees, and market segment
• C.Approved budget, authority, business need, and timing

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A sales representative wants to highlight a customer's return on their investment.
Which type of analysis should the sales rep use to show this?

• A.Root cause analysis
• B.Cost benefit analysis
• C.SWOT analysis

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How should a sales representative use a client profile during the sales process?

• A.To create messages that appeal to a broad audience
• B.To build a standard message to maximize return on investment (ROI)
• C.To tailor a message to meet a target audience's needs

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