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Sales-101 Exam
Salesforce.Sales-101.v2026-01-05.q47 Dumps

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Question 11

A sales representative clarifies how a specific customer will benefit from the solution proposed.
Which part of a solution unit is the sales rep using?

A.Application
B.Fact
C.Benefit

Correct Answer: C

A benefit is a part of a solution unit that clarifies how a specific customer will benefit from the solution proposed. A benefit is the value or advantage that the solution provides to the customer, such as saving time, money, or effort,or increasing productivity, quality, or satisfaction. A benefit should be specific, measurable, and relevant to the customer's pain points and needs.References: https://www.salesforce.com/resources/articles/value-selling/#value-selling-definition

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Question 12

A sales representative's existing customer is opening offices in new regions.
What should the sales rep focus on to increase the contract value?

A.Efficiency target
B.Growth target
C.Expansion target

Correct Answer: C

Expansion target is the best answer because it refers to the opportunity to sell more products or services to an existing customer who isgrowing their business or entering new markets. The sales rep should focus on understanding the customer's needs and goals in the new regions, and offer solutions that can help them achieve them. Efficiency target and growth target are not relevant to thisscenario, because they are related to the sales rep's own performance and objectives, not the customer's. Efficiency target is about improving the sales rep's productivity and effectiveness, while growth target is about acquiring new customers or increasing market share. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]

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Question 13

A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?

A.Social selling
B.Cold calling
C.Lead nurturing

Correct Answer: A

Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.References:https://www.
salesforce.com/resources/articles/social-selling/#social-selling-definition

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Question 14

Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?

A.Share other customer success stories.
B.Recommend additional productsand services.
C.Provide timely support and training.

Correct Answer: C

Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer.References:https://www.salesforce.com/resources
/articles/customer-service/#customer-service-tips

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Question 15

How should a sales representative identify and generate new additions to the pipeline?

A.Conduct product demos.
B.Provide customer support.
C.Attend industry conferences.

Correct Answer: C

Attending industry conferences is how a sales rep should identify and generate new additions to the pipeline.
A pipeline is a set of opportunities or potential customers that a sales rep is pursuing or managing in order to close sales. Attending industry conferences helps to network with prospects or customers who are interested or involved in the same field or market as the sales rep, as well as to showcase their products or services, generate leads, and build relationships.

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