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Salesforce Certification
Salesforce-AI-Associate Exam
Salesforce.Salesforce-AI-Associate.v2025-12-30.q72 Dumps

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Question 1

What is the most likely impact that high-quality data will have on customer relationships?

A.Increased brand loyalty
B.Higher customer acquisition costs
C.Improved customer trust and satisfaction

Correct Answer: C

Explanation
"The most likely impact that high-quality data will have on customer relationships is improved customer trust and satisfaction. High-quality data means that the data is accurate, complete, consistent, relevant, and timely for the AI task. High-quality data can improve customer relationships by enabling AI systems to provide personalized and relevant products, services, or solutions that meet the customers' expectations, needs, and interests. High-quality data can also improve customer trust and satisfaction by reducing errors, delays, or waste in customer interactions."

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Question 2

What is a Key consideration regarding data quality in AI implementation?

A.Techniques from customizing AI features in Salesforce
B.Data's role in training and fine-tuning Salesforce AI models
C.Integration process of AI models with Salesforce workflows

Correct Answer: B

"Data's role in training and fine-tuning Salesforce AI models is a key consideration regarding data quality in AI implementation. Data quality is the degree to which data is accurate, complete, consistent, relevant, and timely for the AI task. Data quality can affect the performance and reliability of AI systems, as they depend on the quality of the data they use to learn from and make predictions. Data's role in training and fine-tuning Salesforce AI models means understanding how data is used to build, train, test, and improve AI models in Salesforce, such as Einstein Prediction Builder or Einstein Discovery."

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Question 3

What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?

A.Testing models with diverse datasets
B.Striving for model explain ability
C.Working with human rights experts

Correct Answer: A

"An example of Salesforce's Trusted AI Principle of Inclusivity in practice is testing models with diverse datasets.Inclusivity means that AI systems should be designed and developed with respect for diversity and inclusion of different perspectives, backgrounds, and experiences. Testing models with diverse datasets can help ensure that the models are fair, unbiased, and representative of the target population or domain."

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Question 4

What are some key benefits of AI in improving customer experiences in CRM?

A.Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
B.Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
C.Fully automates the customer service experience, ensuring seamless automated interactions with customers

Correct Answer: B

"Streamlining case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions are some key benefits of AI in improving customerexperiences in CRM. AI can help automate and optimize various aspects of customer service, such as routing cases to the right agents, providing relevant information or suggestions, and generating reports or insights. AI can also help enhance customer satisfaction and loyalty by reducing wait times, improving response quality, and providing personalized solutions."

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Question 5

What is an implication of user consent in regard to AI data privacy?

A.AI ensures complete data privacy by automatically obtaining user consent.
B.AI infringes on privacy when user consent is not obtained.
C.AI operates Independently of user privacy and consent.

Correct Answer: B

"AI infringes on privacy when user consent is not obtained. User consent is the permission or agreement given by a user to allow their personal data to be collected, used, shared, or stored byothers. User consent is an important aspect of data privacy, which is the right of individuals to control how their personal data is handled by others. AI infringes on privacy when user consent is not obtained because it violates the user's rights and preferences regarding their personal data."

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