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Salesforce-AI-Associate Exam
Salesforce.Salesforce-AI-Associate.v2025-12-30.q72 Dumps

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Question 6

Cloud Kicks wants to use AI to enhance its sales processesand customer support.
Which capacity should they use?

A.Dashboard of Current Leads and Cases
B.Sales path and Automaton Case Escalations
C.Einstein Lead Scoring and Case Classification

Correct Answer: C

"Einstein Lead Scoring and Case Classification are thecapabilities that Cloud Kicks should use to enhance its sales processes and customer support. Einstein Lead Scoring and Case Classification are features that use AI tooptimize sales and service processes by providing insights and recommendations based ondata. Einstein Lead Scoring can help prioritize leads based on their likelihood to convert, while Einstein Case Classification can help categorize and route cases based on their attributes."

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Question 7

Which type of AI can enhance customer service agents' email responses by analyzing the written content of previous emails?

A.Natural language processing
B.Machine learning
C.Deep learning

Correct Answer: A

Natural language processing (NLP) is the type of AI that can enhance customer service agents' email responses by analyzing the written content of previous emails. NLP technologies interpret and generate human language, allowing AI systems to understand, respond to, and even anticipate customer needs based on email interactions. This capability helps in crafting more relevant, accurate, and personalized email responses, improving customer service quality. Salesforce utilizes NLP in its Einstein AI platform to augment various customer service functions. More about Salesforce Einstein's NLP capabilities can be found on the Salesforce Einstein page at Salesforce Einstein NLP.

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Question 8

Which Einstein capability uses emails to create content for Knowledge articles?

A.Generate
B.Discover
C.Predict

Correct Answer: A

Explanation
"Einstein Generate uses emails to create content for Knowledge articles. Einstein Generate is a natural language generation (NLG) feature that can automatically write summaries, descriptions, or recommendations based on data or text inputs. For example, Einstein Generate can analyze email conversations between agents and customers and generate draft articles for the Knowledge base."

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Question 9

A system admin recognizes the need to put a data management strategy in place.
What is a key component of data management strategy?

A.Naming Convention
B.Data Backup
C.Color Coding

Correct Answer: B

Data Backup is a key component of a datamanagement strategy. A data backup is a process of creating and storing copies of data in a separate location or device to prevent data loss or damage in case of a disaster, accident, or malicious attack. A data backup can help ensure data availability, reliability, and security by allowing data to be restored or recovered in the event of a data breach, corruption, or deletion. A data management strategy should include a data backup plan that defines the frequency, scope, method, and location of data backups, as well as the roles and responsibilities of the data backup team.

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Question 10

What is Salesforce's Trusted AI Principle of Transparency?

A.The customization of AT features to meet specific business requirements
B.The integration of AT models with Salesforce workflows
C.The clear and understandable explanation of Al decisions and actions

Correct Answer: C

Salesforce's Trusted AI Principle of Transparency emphasizes the importance of providing clear and understandable explanations of AI decisions and actions. This principle ensures that users can understand how AI conclusions are drawn, which is crucial for trust and accountability, especially in business applications where AI decisions can have significant impacts. Transparency helps mitigate the "black box" nature of AI systems by making them more interpretable and allows for better oversight, compliance, and alignment with ethical guidelines. Salesforce elaborates on these principles in their ethical AI practices, which can be further explored at Salesforce Ethical AI.

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