Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers

• A.One page layout, two record types, one picklist
• B.Two page layouts, one record type, two picklists
• C.Two permission sets, one record type, one picklist
• D.One record type, two profiles, one picklist

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The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

• A.Auto-response rules, Macros, Entitlements
• B.Auto-response rules, Queues, Macros
• C.Auto-response rules, Queues, Escalation Rules
• D.Auto-response rules, Entitlements, Escalation Rules

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Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options

• A.Dependent picklist
• B.Custom picklist
• C.Multi-select picklist
• D.Global picklist

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The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

• A.Create a custom picklist field on Contact.
• B.Update the picklist value with a validation rule.
• C.Map the picklist field on the Lead to the Contact.
• D.Set the picklist field to be required on the Lead Object.

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The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers

• A.Run the setup audit trail for the organization.
• B.Update the organization wide default for the object.
• C.Review the field level security of the field for the user profile
• D.Ensure that the page layout for the user's profile has been updated.

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