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  1. Home
  2. Salesforce Certification
  3. Salesforce-Certified-Administrator Exam
  4. Salesforce.Salesforce-Certified-Administrator.v2023-11-10.q135 Dumps
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Question 11

The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?

Correct Answer: D
Explanation
Validation rule is a tool that can be used to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. In this case, a validation rule can be created on the Lead object to display an error message if the Lead Status field is marked as qualified and the Budget field is blank.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5
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Question 12

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

Correct Answer: B
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Question 13

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

Correct Answer: B
Explanation
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set. References:
https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5
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Question 14

Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Correct Answer: B,C,D
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Question 15

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?

Correct Answer: B
Explanation
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure the return on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence.
References: https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
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