Sales Reps at Universal Containers sometimes create large files as a part of the Sales process that are too large to share over email. They would like users to be able to share files with customers, but the CISO has requested that any file links shared must be protected by a password.
How can this be accomplished?

• A.Set up an experience cloud site for customers to access files. Share the file with customers via chatter.
  Customers can then log into the site to access the content.
• B.Sales reps can create a content delivery. During creation, the user should select the option to require a password to access content.
• C.Utilize an AppExchange product for delivering password-protected files to their customers,

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Universal Health is planning to store patient notes in Salesforce. Patient notes consist of long text notes taken by a use to document phone calls with a patient.
A date audit has identified that these notes can contain Personally Identifiable Information (PII) and Personal Health Information (PHI). The regulatory requirements state that this data must be encrypted at rest as well as in transit.
What should the Architect do in order to make sure Universal Health stays compliant?

• A.Enable Salesforce Shield Platform Data Encryption and mark the patient notes field as encrypted.
• B.Use an Apex trigger and the Apex Crypto class to encrypt patient notes as soon as they are saved to Salesforce.
• C.No action is required; all Salesforce data is encrypted at rest as part of Salesforce's standard trust measures.
• D.Create a new Custom Field of type "Text (Encrypted)" and move the patient notes data into the new field.

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Universal Containers has successfully implemented a large Service Cloud rollout for their national call center 3 months ago. One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them UNABLE_TO_LOCK_ROW They notice that this only occurs for the United Automotive account. If they try to save the case again it will usually work, but the problem seems to be happening more and more often. What option should the Architect recommend?

• A.Review the Account structure to split the United Automotive account into multiple branch accounts.
• B.Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.
• C.Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
• D.Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.

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Mary is Joe's manager in the role hierarchy. The OWD for a custom Invoice object is Public ReadOnly and Mary's profile is not granted the Read permission for the Invoice object.
What action can Mary take on Joe's Invoice records?

• A.Read/Write
• B.Edit Only
• C.None
• D.View Only

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A banking company uses a VIP Flag in the Contact Object that they want only Private Banking Reps to see.
Which approach is recommended to meet this requirement?

• A.Change the type of VIP Flag field to a picklist, define a new record type for the Contact Object and make the picklist field available for Editing.
• B.Define a page layout for Contact Object and add the VIP Flag field for that layout. Remove the VIP Flag field from other layouts.
• C.Set the Field Level Security for the VIP Flag field so that it is visible to Private Banking Rep Profile.

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