What state must a work order request be in to set dependencies for work order tasks?
What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?
As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?
Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?
