Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?
What can customer service agents use to create and view associated work order tasks for customer cases?
What is used to organize work into tasks and can also be published m the service catalog as catalog items?
Users can be assigned work order tasks and edit these records if they: (Choose two.)
How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?
