What does it mean when you set a work order task as an upstream task?

• A.The task cannot he started until any upstream tasks have been completed
• B.The task is dependent on another work order request
• C.The downstream task must he approved before completing an upstream task
• D.The task must he completed before any downstream tasks can be started

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Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

• A.Outlook calendar
• B.Team calendar
• C.Google calendar
• D.Agent calendar

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Where can dispatchers view real-time locations of agents?

• A.Manager map
• B.Agent map
• C.Dispatch map
• D.My task map

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